Software based issues?

PC shutting down or restarting on it's own? Locking up? Won't "boot" to the desktop? Blue screen errors? Viruses?

 

Diagnose + repair multitude of Windows software (and/or hardware) based issues

 

Labor

  

$100.00 labor

Flat rate to fix your software-based (and / or hardware-based) computer problem(s).  Upgrade to latest Windows service pack and updates. Provide report on what work was performed.

Charges at least $199.00 for this item
+ $20.00 (optional)

Too busy to drop off your computer? Add $20.00 for pickup & delivery from your Pacific Palisades business.  Charges an additional $100 for on-site work
 

Have you backed up your critical data?

$20.00 (optional)

For safety, up to 100 GB of raw data backup to hard drive that you provide or temporary (stored for 3 weeks) to a Palisades Computer Repair in-shop drive.
NOTE: Does not include any importing or re-organization of data (such as browser data and local email data) if Windows reinstallation later becomes necessary. See pricing for data restoration.
NOTE: Does not include any re-configuring of that data if Windows reinstallation is necessary . Data is simply dropped into a folder on the "new" installation. See below for pricing on data reconfiguration.

Charges at least an additional $99.00 for only 9 GB of raw data backup
+ $0.25 (optional)

$0.25 for each additional 5 GB of safety data backup.

 

IF it becomes necessary to reinstall Windows...
FREE (optional)

Reinstall windows, latest service packs and updates, hardware drivers, basic necessity freeware of your choice (such as Adobe Reader, Flash player, Java, etc).
FREE (optional)

Labor to upgrade to new system C hard drive

FREE (optional)

Install up to 3 peripheral devices (printer, scanner, etc). NOTE: You must bring in peripheral devices.

+ $10.00 (optional)

Export security "certificate" (if any). Note: Cannot be performed from computer that won't boot to desktop.

+ $10.00 per user (optional)

Files and Settings transfer (XP) or Easy Transfer transfer (Vista, 7).

Note: Cannot be performed from computer that won't boot to desktop.

Varies

Local email / browser data "import"

  FREE (optional)

Installation of Microsoft Security Essentials free anti-virus software.

Charges an additional $69.99 for "protection"

DIAGNOSTIC

Check for hardware issues that may exist.

Check for software issues that may exist, including Windows operating system issues.

 

REPAIR

Repair software issues (including removal of malware viruses, spyware, adware).

Install latest Windows operating system updates.

Disk error checking, defragment.

Verify that your computer is working properly and protected from malware.

Provide detailed report explaining what work was performed.

YOUR QUESTION: How long will it take you to service my computer? This depends largely on how much data is on your drive and how much damage exists. Most customers have between 10 and 30 GB of data, in which case your computer should be fixed within 24 hours. It takes at least 1 hour just to transfer and verify 10 GB of data. If virus scans must be run on the data then add additional time. If a "software repair" is ineffective, then typically allow 1 extra day for Windows reinstallation. Add a few more hours if any data must be reconfigured. Compare this turn around time with the "other guys".

YOUR QUESTION: What causes "blue screen errors"? Statistically about 80% of blue screen errors are related to a piece of software called a "driver", but they can also be caused by faulty hardware. Blue screen errors can be one of the most difficult problems to solve.

YOUR QUESTION: How much extra do you charge if it becomes necessary to reinstall Windows? There is NO charge to simply reinstall Windows, with hardware drivers and anti-virus software. You computer would run just as it did when you first bought it new out of the box. However there are extra charges IF you need to migrate raw data to the new installation (reduced price of just $20.00) and IF you need to migrate user settings, secure data, and local browser and/or email data (price list).

YOUR QUESTION: I have not backed up my critical data. Should I pay the extra $20 to have it backed up? What are the risks? The risk is that hard drives eventually fail and can fail at any time. 1 out of 12 drives fail in the first 2 years. Statistically after that there is an 8% annual failure rate. If your hard drive stops working due to physical failure, the cost to recover data at high tech recovery labs typically ranges from $1,500 to $3,000.

NOTE: Neither Palisades Computer Repair nor it’s repair tech will be legally liable for any loss, alteration or corruption of data, nor any loss of time, business, anticipatory profits, or special or consequential damages by accepting any item for data recovery, and/or repair / alteration / enhancement. Customer is fully responsible to backup any important data, software, settings, information and/or files on their computer, and to remove any media (such as CD's, DVD's and memory cards) from their product.

Read about the pro's and cons of reinstalling Windows VS "repairing" Windows if you wish. 

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